This Policy governs your use of our services and outlines the terms related to orders, payments, cancellations, sample handling, testing, and reporting. By using our services and placing an order, you agree to be bound by these terms. Please review them carefully.
 

1. Agreement

By accessing or using our website, you acknowledge that you have read, understood, and agree to these terms and conditions. Any order placed constitutes your acceptance of this Policy.
 

2. Payment Terms

• Full payment is required before any processing can commence. Orders will not be initiated until complete payment is received, except where the laboratory and its management team, at their sole discretion, determine that an initial deposit may be accepted.

• Final Charges: Once processing begins, all charges become final. Payment in full is required before any test results or reports are issued.
   

3. Cancellation and Refund Policy

• Cancellation Window: You may cancel your order within two business days of placement if processing has not yet begun. Once processing commences—such as the dispatch of any testing kit or the receipt of samples—cancellation fees or non-refundable deposits will apply.

• Non-Refundable Deposit: For any order that has started processing, a minimum non-refundable deposit of $100, plus the full applicable shipping charge for any dispatched kits, is required.

• Post-Processing Cancellations: If you cancel after processing has begun, such as after DNA kits have been dispatched or samples have been received, certain fees will be retained to cover completed work and administrative costs, provided the case has been active for no more than three months.

• Refunds will not be issued after three months from the start of the case. Any other arrangements, such as using or transferring credit, will be made solely at the laboratory's discretion on a case-by-case basis.

• Refunds: If eligible, refunds will be processed within 30 days of approval. Please note that certain fees, including administrative and shipping-related charges, are non-refundable once incurred.
   

4. Shipping and Handling Fees

• Non-Refundable Fees: Once an order has been dispatched, shipping and handling fees are non-refundable. These fees cover necessary administrative, documentation, and logistical expenses incurred during processing.

• Cost Variability: The charges associated with shipping and handling may vary and are set to cover the essential services provided in managing your order.
   

5. Sample Collection and Handling

• Collection Guidelines: Samples must be collected according to the instructions provided. It is your responsibility to ensure that the samples submitted are correctly collected and accompanied by all required documentation.

• Chain-of-Custody: We maintain strict chain-of-custody procedures to ensure that all samples are handled securely and confidentially.

• Sample Quality: Inadequate or insufficient samples may require additional collection. Any additional collection requests will be communicated promptly.

• Retention Period: Samples may be retained for a specified period following the issuance of the final report, during which they may be used for additional verification or re-testing if necessary.
   

6. Testing and Reporting

• Quality Standards: All testing is conducted following rigorous quality standards. Each result undergoes thorough review and validation prior to report generation.

• Confidential Reporting: Final reports are released confidentially and are shared only with authorized individuals as specified in your order.

• Preliminary Results: Any preliminary information provided is subject to further confirmation and may be revised upon completion of additional testing.
   

7. Confidentiality and Data Security

• Privacy Commitment: All personal, sample, and test data are treated with the highest level of confidentiality. We restrict access to this information solely to authorized personnel.

• Secure Storage: Our systems and facilities are designed to safeguard your information, ensuring secure storage and handling at all times.
   

8. Limitations of Liability

• Accuracy and Timeliness: While we strive for the highest accuracy and prompt service, we cannot guarantee the absolute outcome of every test.

• Liability Cap: Our liability shall not exceed the amount paid for the services rendered. By using our services, you agree to hold us harmless for any discrepancies, delays, or unforeseen issues that may arise.

• No Guarantee: You acknowledge that all testing carries inherent limitations and that we do not guarantee specific outcomes.
   

9. Dispute Resolution

• Binding Arbitration: Any disputes arising from the use of our services shall be resolved exclusively through binding arbitration.

• Waiver of Court Rights: By accepting these terms, you agree to waive the right to pursue any claims in court, including the right to a jury trial.
   

10. Amendments and Updates

• Policy Updates: We reserve the right to update or modify this Policy at any time. Changes will be posted on our website, and your continued use of our services constitutes acceptance of any revisions.

• Notification: It is your responsibility to review this Policy periodically to remain informed of any changes.
   

11. Legal Compliance

• Authority to Submit Samples: By submitting samples for testing, you confirm that you have the legal authority to do so and that all required documentation is accurate and complete.

• Adherence to Law: You agree to comply with all applicable laws and regulations in connection with your use of our services.
   

12. Additional Provisions

• Service Modifications: Any specific terms relating to individual orders or services will be provided at the time of order placement. Please contact us for clarification on any aspect of this Policy.

• No External References: This Policy is intended to be comprehensive and self-contained. It does not reference external documents or examples and is designed to apply broadly to all situations.