Our Process

COVID testing for individuals

  1. Fill out our online form and schedule an appointment to provide your sample.
     

  2. Our system will confirm your appointment by email and text.
     

  3. When you come to your appointment, park your car (we have a large free parking lot area available in front of our main door)  and approach the tent in front of our lab entrance where you will see one of our staff members who will help you. 
     

  4. Our team will ask you to sign your requisition form and collect your sample. For these purposes, they will use a nasal mid-turbinate swab, that is a short swab that is inserted less than one inch (about 2cm) into one of the nostrils parallel to the palate and then we rotate it several times against nasal wall. The entire process should take just a couple minutes. 
     

  5. Results will be provided to you electronically that same day if you are providing your sample before 3PM or the next day if you are providing your sample after that time.

COVID-19 Testing

At Universal Genetics, we offer COVID-19 testing for individuals who are:

 

  1. Symptomatic with any cold / viral symptoms in the past week [e.g.: headaches, fatigue/"tiredness," cough/sneezing, runny nose / congestion, gastrointestinal problems (diarrhea, nausea, abdominal pain, etc.) or just "feeling under the weather"]

  2. Exposed to someone who is/was sick with any cold or viral symptoms in the past week. 
     

Insured: If you are insured, we bill your insurance carrier directly. No need for copay or deductible

IMPORTANT NOTES FOR INSURED PATIENTS

After your COVID-19 test(s), you may receive an Explanation of Benefits letter (EOB) from your insurance company – this is not a bill and does NOT mean you owe a balance to Universal Genetics for your COVID-19 test(s). Your insurance company’s payment will be treated as a payment in full, based on current regulations under the CARES Act and FFCRA. You are not responsible for paying any outstanding balance shown on your EOB. If you provided us with insurance information when you registered for your appointment, you won’t pay anything out-of-pocket.

COVID-19 EMPLOYER PROGRAM

  1. Fill out the COVID-19 testing for organizations forms , so that we can evaluate your case and provide you detailed information about our testing service and reduced rates.
     

  2. Call (626) 888-3323 to obtain more detailed information about our testing service and reduced rates.
     

  3. We will instruct you on how to give us a list of employees that you wish to be tested.
     

  4. If this to be a recurrent service, we will establish a schedule for the frequency of testing.
     

  5. We will provide your own client portal where you will have full access to your organization’s results.
     

  6. We will make sure employees are notified electronically of their results.
     

  7. Results will be available in your portal 24-48 hours after receipt of samples.

    COVID-19 testing is widely covered by insurance companies, so we will accept insurance. Also, we accept direct payment through credit card or cash. 

    As part of our service, we have the capacity to test for Influenza (Flu) and COVID-19.

 

Traveling during pandemic

If you need to be screened for COVID before your flight, we offer fast RT-PCR COVID-19 testing that provides results within a few hours of your visit. Same day results available.

Please note that insurance will not cover a medically unnecessary cost such as travel screening or back-to-work surveillance.  You will be charged for these tests directly.

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